User Support Policy
Your supporting beamline scientist is available for onsite training and troubleshooting of the hardware and acquisition software during work hours. We can also run you through some basic data processing at the beamline during your beamtime (time dependent).
Onsite assistance
Monday - Friday: 9am - 5pm
After hours assistance
The first point of call after hours is always the Control Room
Extension 4123 from the beamline phone or (03) 8540 4123
If an operator from the control room cannot help, a beamline scientist can be contacted out-of-hours between:
Monday-Friday: 5pm - 10pm
Saturday-Sunday: 9am - 5pm